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Tidio

Live chat plus the Lyro AI agent — a productized SMB chatbot setup you can sell all day

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What Tidio is

Tidio is a customer-service platform for SMBs and ecommerce stores combining live chat, help desk, and Lyro — its AI support agent that answers customer questions from the client's knowledge base. It deploys with a simple widget and Shopify/WordPress integrations, making it one of the fastest AI support deployments an operator can deliver. Lyro is priced as a separate add-on from the base plans.

Key features

  • Lyro AI agent answers support questions from scraped site/FAQ content
  • Live chat widget with canned responses and visitor tracking
  • Shared inbox unifying chat, email, and social messages
  • Shopify, WooCommerce, and WordPress integrations
  • Pre-built chatbot flows for lead capture and order status
  • Analytics on conversations, satisfaction, and AI resolution rate

💰 Sell it as a service

The offer

A productized 'AI support agent in a week' for ecommerce stores and local service sites: install Tidio, train Lyro on the client's FAQs and policies, and build lead-capture flows for after-hours visitors.

What to charge

$1,000–$2,000 setup plus $250–$500/mo for monitoring, retraining, and monthly reporting. Anchor against a part-time support hire ($1,500+/mo).

How it gets delivered

Scrape the client's site into Lyro, write 20–30 Q&A pairs for gaps, test edge cases, then set human-handoff rules. Monthly: review unanswered questions and retrain.

This is one offer. AI Operator Academy is where operators build the full stack — packaging, pricing, fulfillment, and a peer group selling the same services. $999/yr.

Related tools

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